Our Vision: Continue to be the leading UK mobile infrastructure services company.
Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart.
We are at an exciting time in our company’s development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values.
Are you ready to shape the future of our business? In this pivotal role, you’ll design and scale a cutting-edge operating model that drives innovation and delivers exceptional results. You’ll be at the heart of aligning strategy, portfolio flow, and execution—empowering teams to deliver with speed, quality, and impact.
What You’ll Do
* Define and build the New Business operating model, including value streams, roles, governance, and SLAs.
* Create playbooks for key flows: Idea-to-Value, Lead-to-Order (L2O), and Order-to-Cash (O2C).
* Align strategy and delivery, ensuring portfolio planning matches execution cadence.
* Launch MVP processes for L2O and O2C within three months to accelerate growth.
* Set standards and metrics for repeatable, high-quality delivery.
* Drive collaboration through agile product squads and cross-functional teams.
* Embed Agile practices (Scrum, Kanban, Portfolio Kanban) for transparency and efficiency.
* Implement smart tools to enable scale and performance.
* Build dashboards tracking lead time, cycle time, cost-to-serve, and customer satisfaction.
* Champion continuous improvement to remove friction and boost flow.
* Ensure compliance with HSQE, ESG, and Information Security standards.
What You’ll Bring
* Expertise in operating model design, process engineering, and governance.
* Deep knowledge of Lean and Agile principles, with the ability to coach at all levels.
* Hands-on experience with L2O/O2C processes and supporting tech stacks (CRM/CPQ, PPM, ITSM, billing, BI).
* Strong background in business architecture and performance systems.
* Proven success in scaling operating models in high-growth or tech-driven environments.
* A system-level thinker who connects strategy, people, process, and technology.
* Pragmatic, delivery-focused, and an influential communicator trusted by both engineers and executives.
Why Join Us?
This is your chance to make a real impact—shaping how we deliver value and driving transformation at scale. If you thrive in fast-paced environments and love turning strategy into action, we’d love to hear from you.
What we offer
* Competitive salary and an excellent bonus structure
* 30 days holiday
* Competitive pension scheme
* Hybrid working
* Life insurance
* Cycle to Work
* Retail Discount
* Competitive refer a friend scheme
* Private Healthcare Insurance
Our commitment to Equity, Diversity, and Inclusion (EDI) is fundamental to our success. We strive to cultivate an inclusive environment where every employee feels valued, respected, and empowered. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds.
We want to ensure everyone is able to present their best self throughout the recruitment process so if you require any adjustments, please let us know.
If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV.