This role entails being the first point of contact for incoming phone calls and general enquiries, ensuring a professional and efficient response at all times. This role also involves supporting visitors, clients, and staff when required, while carrying out a wide range of administrative and office management responsibilities to ensure smooth daily operations.
Core Responsibilities
Front Desk Operations
* Answer and direct a high volume of incoming phone calls and emails.
* Maintain a clean, organised, and presentable reception area.
Administrative Support
* Schedule and coordinate appointments and meetings.
* Manage electronic calendars for staff and executives.
* Arrange domestic and international travel, including complex itineraries.
* Handle incoming and outgoing mail, packages.
* Order, receive, and maintain office and kitchen supplies.
Office & Facility Management
* Liaise with IT, cleaning staff, and maintenance providers to resolve facility issues.
* Ensure office equipment and supplies are well-maintained and operational.
* Assist with basic office facility maintenance tasks.
Communication & Correspondence
* Create, edit, and distribute documents, reports, and correspondence.
* Manage and maintain filing systems and records (electronic and paper).
* Provide support with new staff onboarding and essential HR tasks.
Skills & Competencies
* Customer Service: Professional, approachable, and client-focused with excellent interpersonal skills.
* Organisation: Highly organised with strong attention to detail and time management.
* Technical Proficiency: Skilled in Microsoft Office Suite, scheduling software, and basic data entry.
* Communication: Strong verbal and written communication abilities.
* Problem-Solving: Capable of handling administrative challenges and making sound decisions quickly.
Preferred Qualifications & Experience
* Previous experience in a receptionist, front desk, or administrative role.
* Familiarity with office management and scheduling tools.
* Experience coordinating travel and meetings (desirable).
Job Type: Temporary
Contract length: 4 months
Pay: From £12.21 per hour
Expected hours: 40 per week
Benefits:
* Free parking
* On-site parking
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative: 1 year (preferred)
Work Location: In person