We're looking for a proactive Customer Service Advisor to be the first point of contact for our customers. You'll handle enquiries, resolve issues, and ensure a smooth, professional experience from start to finish.
Key Responsibilities:
* Respond to customer enquiries via phone, email, and chat
* Provide clear and accurate information on services and deliveries
* Resolve complaints and follow up to ensure satisfaction
* Update customer records in our CRM system
* Provide delivery updates and accurate ETAs
* Build strong customer relationships and support repeat business
* Work closely with internal teams to deliver seamless service
What we’re looking for:
* Excellent communication and problem-solving skills
* Strong attention to detail and ability to multitask
* A team player with a customer-first mindset
* Confident using CRM or similar systems
If you're ready to join a fast-paced, supportive team – apply now or find more details on https://www.cv-library.co.uk/job/222672997/Customer-Advisor
Seniority level
Entry level
Employment type
Full-time
Industries
Transportation, Logistics, Supply Chain and Storage
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