Commercial Insurance Account Handler (hybrid working)
Location: Glasgow
Salary: DOE
PURPOSE OF ROLE
This brand‑new role has been created, offering the opportunity to join the commercial insurance team of a leading and successful fast‑growing broker in Glasgow. If you are ready for the next chapter in your career and want to be part of a dynamic, collaborative and values‑driven business, this could be the perfect move. They are looking for a positive person with a can‑do attitude who wants to make a real impact. This is a business that challenges the status quo, puts clients at the heart of everything and has built an ecosystem of like‑minded professionals to deliver a market‑leading experience.
WHAT YOU’LL BE DOING
* Delivering first‑class, proactive service to commercial insurance clients
* Working closely with divisional director and their key clients
* Working with the broking team on new business, renewals and year‑round client support
* Responding to client needs quickly, professionally and with genuine care
* Collaborating with claims and broking colleagues to unlock technical expertise and new opportunities
* Negotiating competitive terms with insurers on behalf of clients
* Following operational standards and processes to ensure quality and consistency
* Using internal systems accurately including invoicing and data management
* Identifying opportunities to add value through wider services and ecosystem partners
* Investing in your own development through continuous learning
* Living and demonstrating company values every day
QUALIFICATIONS
Cert CII (or working towards) preferred
EXPERIENCE / SKILLS
* Sound technical knowledge of the insurance industry with reference to commercial insurance.
* Proven ability to provide a responsive first‑class service to clients.
* Excellent verbal and written communication and administration skills.
* Active listening skills.
* Ability to organise workflow, prioritise tasks and manage own time.
* Confident use of Microsoft Office suite.
* Working knowledge of broking processes and regulatory standards.
* Working knowledge of FCA compliance rules.
* Competent in using an insurance client system; Acturis an advantage.
BENEFITS
* 30 days holiday + bank holidays
* Generous pension contribution
* Private Medical Insurance
* Group Life Assurance
* Group Income Protection
If you’re passionate about people, driven to deliver exceptional client outcomes, and excited by the idea of joining a business that’s truly going places, I would love to speak with you.
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