Overview
Job Description
Could you help rebuild the LEGO Eiffel Tower? Or put the finishing touches on a brick-built Van Gogh? Just imagine bringing joy to millions of LEGO fans around the world. Now make it real.
As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. Our award-winning Consumer & Shopper Engagement (CSE) team works to support our consumers and fulfil our Play Promise. Are you ready to inspire the builders of tomorrow?
If you're eager about embarking on a journey filled with creativity and problem-solving, and excel at helping others and building connections, we encourage you to apply!
About the Role:
This is a fixed term contract until 31st January 2026.
As a Customer Service Advisor, you'll be responding to LEGO fans from all corners of the world during our peak season.
We offer a competitive starting salary plus benefits including a performance-based/discretionary bonus of up to 10%. Full in-person training will be provided with an up to 4 week induction followed by on-the-job support. We also offer a hybrid-work approach that allows you to work from home up to three days per week and from the office for a minimum of two days each week, after training.
We resolve millions of queries each year, covering topics from building tips to troubleshooting and finding rare parts. We’re crafting new ways to connect with fans to make the LEGO experience unforgettable.
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, we want you on the team. You’ll bring energy, compassion, and fluency in English and Dutch.
What you’ll be doing
* Respond to consumers in both English and Dutch – spoken and written.
* Engage with consumers via phone and email, handling a range of topics including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
* Build strong and positive relationships with consumers in a fun and engaging manner.
* Assess and solve brick-based problems using our tools and programs, requiring solid IT skills to support consumer requests.
* Adapt to a variety of shifts, including some weekends, to ensure we provide an exceptional service.
Ready to Build Something Amazing?
If you’re passionate about creating magical moments for fans everywhere, don’t wait. Apply now!
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Applications are reviewed on an ongoing basis. We reserve the right to amend or withdraw our jobs at any time, including before advertised closing dates. If you’re interested in this role, please apply as soon as possible.
What’s in it for you?
Here is what you can expect:
* Family Care Leave – Enhanced paid leave options for those important times.
* Insurances – All colleagues are covered by life and disability insurance.
* Wellbeing – Resources and benefits to nurture physical and mental wellbeing, with opportunities to build community and inspire creativity.
* Colleague Discount – Generous colleague discount from day 1.
* Bonus – Eligible employees may participate in a bonus scheme when goals are reached.
* Workplace – Primary workplace location will be discussed during recruitment; hybrid policy means an average of 3 days per week in the office.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO team today.
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