Senior Service Advisor
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Company Type: Independent Garage
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Based in Ashford, Kent
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Salary Details: Circa £35k Basic Salary - Negotiable based on experience
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Working Hours: Monday to Friday 8am - 6pm + 1 in 4 Saturday Mornings
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Job Benefits: Competitive salary, stable environment with supportive management, staff events and discounts
Monday Matters Recruitment is proud to be working exclusively with an independent and highly respected independent garage based in Ashford, Kent. Known for their technical expertise and exceptional customer service, our client is now seeking an experienced Senior Service Advisor to join their dedicated team. This is a fantastic opportunity to work for a well-established garage that values professionalism, integrity, and a high-quality service experience for every customer.
The Role:
As the Senior Service Advisor, you’ll be the first point of contact for customers, handling service bookings, providing estimates, liaising with technicians, and ensuring a smooth and efficient workflow throughout the day. This is a key customer-facing role requiring both technical understanding and excellent interpersonal skills.
Key Responsibilities:
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Greet customers in a professional and welcoming manner.
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Manage bookings for MOTs, servicing, and mechanical repairs.
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Provide accurate quotes and communicate clearly with customers regarding work required.
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Liaise between customers and workshop technicians to ensure clear and timely updates.
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Promote additional services where appropriate, without compromising on trust.
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Handle and resolve customer issues or complaints professionally.
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Maintain up-to-date and accurate records via the workshop system.
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Support the Service Manager and help supervise junior staff as needed.
Requirements:
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3+ years’ experience in a senior service advisor role.
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Strong knowledge of automotive repair and maintenance processes.
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Excellent customer service and communication skills.
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Organised, detail-focused, and confident with IT systems.
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Team-oriented with a positive, solutions-focused attitude.
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A full UK driving licence is essential.
Full vacancy details for this Senior Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts