Overview
Customer Assistant - Food (Nights) - Culverhouse Cross. Join our team at M&S in the Foods section, where you’ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Working pattern
* WEEK 1: Tuesday 18:00 - 06:00; Saturday 18:00 - 06:00
* WEEK 2: Sunday 18:00 - 06:00; Thursday 18:00 - 06:00
You’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you’ll ensure our customers feel valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise digital tools and communication channels to deliver for the customer
Key capabilities
* High levels of customer service
* Attention to detail and commitment to quality work
* Open to feedback and proactive about improvement
* Ability to plan and manage own workload
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by listening well
* Good level of digital capability
Other information
Under 18 disclaimer: This job involves night shifts and applications from anyone under 18 cannot be considered, in line with health and safety legislation.
Purpose: To deliver a great shopping experience by putting customers first and championing our products. As the face of the business, you help us continually improve by being the voice of the customer.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and we welcome flexible working requests. If you require reasonable adjustments to any part of the recruitment process, please share those requirements with us when applying. We will ensure a fair and transparent assessment process.
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