Department: Communities
Reports To: Head of Communities
Directly Responsible For: Team Leader - Community Safety, Advisor - Community Safety, Advisor - Mental Health & Wellbeing, Advisor - Safeguarding
Hours: 37
Overall team / department
The purpose of the department is to build strong customer relationships, sustain tenancies, maximise income, and ensure the creation and management of safe and sustainable neighbourhoods. The team comprises:
* The Housing Team is responsible for building strong relationships with customers to enable them to sustain their tenancy. They maintain contact throughout the tenancy, identifying additional support needs.
* The Community Safety Team provides a responsive and proactive service to tackle all forms of anti-social behaviour (ASB), domestic abuse, and offers signposting to mental health and wellbeing support services. These teams collaborate closely with the Advisors - Housing on case management to support tenancy sustainability and safety.
* The Income Team manages arrears and provides financial wellbeing services, proactively managing housing debt, implementing payment agreements, and pursuing debt recovery to maximise income.
Key role priorities
* Manage teams and develop strategies to shape and deliver strategic and operational Community Safety priorities, aligned with organisational goals and continuous improvement.
* Lead a customer-first service supporting safe, secure tenancies, including oversight of complex and high-risk cases.
* Drive innovative, partnership-led interventions addressing ASB, domestic abuse, safeguarding, and wellbeing.
* Inspire and lead the Community Safety Team, including the Safeguarding Advisor, to deliver high-performing, customer-centred services.
* Provide strategic oversight of safeguarding, ensuring duties are fulfilled per priorities and external frameworks.
* Champion safeguarding best practices and ensure effective case coordination across the Group.
Key working relationships
* Line management of the Community Safety Team Leader and responsibility for the Community Safety service.
* Line management of Mental Health and Wellbeing Advisors and responsibility for their service.
* Management of the Safeguarding Advisor and oversight of safeguarding activities.
* Collaborate with colleagues across the Group for service alignment and delivery.
* Develop strategic and operational plans with the Head of Communities.
* Build and maintain relationships with external partners and stakeholders.
Main duties & responsibilities
* Lead a customer-focused Community Safety service, ensuring compliance and responsiveness.
* Shape and deliver strategic priorities, embedding trauma-informed, person-centred approaches.
* Inspire, coach, and develop teams to high performance.
* Strengthen community safety outcomes through effective partnerships.
* Act as escalation point and safeguarding partner for early intervention.
* Use customer feedback to drive service innovation and improvement.
* Lead community investment initiatives to address service gaps.
* Oversee safeguarding practices, MASH coordination, and awareness.
* Manage compliance, data reporting, budgets, and resources.
* Implement service improvements responding to changing needs.
* Promote safeguarding culture via training and policies.
* Undertake additional duties as delegated.
Key measures of success
* Achievement of KPIs.
* Full legal and policy compliance.
* Continuous service improvement evidenced by feedback.
* Delivery of service improvement plans.
* Safeguarding actions within SLAs.
Living our values
We believe in empowering our people to make a positive impact. Our values embody what it means to be Livv, together:
* Making a difference daily: Investing in people, customers, and creating a fairer society.
* Positively open: Being open to feedback and delivering excellent customer experience.
* Forging the right way: Creating an inspiring path for others to follow.
* Together as one: Working cohesively to achieve better outcomes.
Each of us:
* Listen to customers and prioritize their needs.
* Are committed to equality, diversity, and inclusion.
* Work flexibly where needed.
* Follow health and safety guidelines.
* Proactively communicate risks.
* Protect sensitive information.
* Follow policies and procedures.
* Commit to continuous learning and development.
Person Specification
Education & Qualifications
Degree or equivalent experience (D)
Relevant housing qualification or willingness to work towards (E)
Experience
Leading diverse teams in challenging environments (D)
Senior experience in ASB/DA services (D)
Skills, Knowledge & Abilities
Understanding of social housing regulations and safeguarding (E)
Knowledge of the sector and challenges (E)
Effective communication and relationship-building (E)
Ability to develop service improvements (E)
Strategic planning and operational skills (E)
Budget management skills (E)
IT proficiency (E)
Personal Characteristics
Customer-focused (E)
Results-driven (E)
Good planning and time management (E)
Other
Flexible hours (E)
Ability to travel independently (E)
Essential = E; Desirable = D
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