Job Details
Job Title: Senior Holiday Consultant
Location: Shanklin
Brand: Island Holiday Homes
Salary: up to £17,800 OTE
About Us
LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and key responsibilities
Key Responsibilities:
* Grow Business and Income Production:
o Increase the volume of new sales business and contribute to the income production of the branch.
* Appraisal and Instruction of Properties:
o Conduct property appraisals and provide clear instructions for listing properties.
* Identify Business Opportunities:
o Recognise and refer other potential business opportunities to the appropriate divisions to maximise growth.
* Customer Care:
o Ensure high levels of customer satisfaction through accountable and effective customer service.
o You will be part of the Island Holiday Homes WhatsApp group to assist the out-of-office hours team with any issues they cannot resolve themselves.
* Meet and Exceed Targets:
o Achieve and surpass targets set for the lettings business.
* Holiday Queries Management:
o Register and manage new holiday-related queries, ensuring marketing boxes are ticked and all enquiries are entered into the database.
* Property Photography Assistance:
o In the absence of the manager, assist with property photo shoots and coordinate with photographers to set up properties for listing.
* Legal Compliance:
o Operate in full accordance with all legal obligations, ensuring compliance without exception.
* Knowledge of Properties:
o Stay up to date with the properties available within the branch to offer the best service to clients.
* Canvassing and Marketing Strategies:
o Implement effective canvassing techniques and marketing strategies to promote properties and the branch.
* Branch Development:
o Actively contribute to developing the core business in the branch, focusing on growth and customer acquisition.
* Team Management Support:
o Assist in managing the team, providing support when necessary.
* Reporting:
o Report weekly and end-of-month figures to the manager, especially when they are absent.
What are we looking for
* Senior Sales Experience:
o Previous experience in a Senior Sales role with a proven track record of securing new business.
* Listing & Valuation Expertise:
o Solid experience with property listings and valuations. Sales Ability: Excellent sales skills with a strong ability to close deals.
* Customer Service Excellence:
o High level of customer service and the ability to maintain strong client relationships.
* Phone and Communication Skills:
o Excellent telephone manner, along with a positive and professional attitude.
* Negotiation Skills:
o Ability to negotiate successfully, ensuring the best outcomes for the branch and clients.
* Drive and Self-Starter:
o Tenacity and the drive to work independently and achieve success.
* Relationship Building:
o Ability to build and nurture trusted relationships at all organisational levels.
* Adaptability:
o Be responsive to change and adapt to evolving business needs.
What we can offer you
* Proven track record for career growth and advancement within the company
* Market leading training and ongoing professional development
* Supportive and collaborative team environment
Benefits
* Competitive base salary and Commission structure
* Quarterly and yearly awards
* Salary sacrifice pension scheme
* Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
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