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Customer Service Coordinator, Castleford
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Client:
Osprey Engineering Solutions
Location:
Castleford, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2f8c77fbdb96
Job Views:
3
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Were looking to talk to experienced customer service coordinators, regarding an opportunity to join an internationally successful, leading manufacturer of fluid handling components. Youll receive a competitive starting salary, eligibility for the company bonus scheme and health insurance.
Joining an established team who work with well-established customers in multiple industry sectors, youll be exercising your outstanding customer service skills to co-ordinate and resolve customer issues efficiently. Youll also be partly responsible for driving business improvements, liaising with supplies, internal and external sales to improve communications throughout the business. If youre outstanding communicator who thrives working in a fast paced environment, then you could be a great fit.
Key Responsibilities
* Being the first point of contact for customers who have a problem or technical question
* Responsible for continually updating our House Account status customers (e.g. small in spend, large in margin)
* Manage our customer order book status to inform and update all parties
* Communicating with production colleagues to improve delivery dates and our on-time schedules
* Respond to customer requests for POD
* Manage courier tracking details regarding goods in transit, update all interested customers
* Be the point of contact for warranty claims and manage Q log system, updating customers on outcomes
* Calculate the cost of poor quality and put into place corrective actions to reduce waste
* Be a leader on the project team when we migrate a new CRM system in. Prepare our data for the project
* Work closely with the external sales team to support their enquiries and sales quoting process
* Be able to support input sales order and POs onto system
* Maintain knowledge of products and services, including features and benefits to discuss with clients
The ideal candidate will have the following skills and experience
* Experience of working with CRM systems
* Able to work alongside existing internal and external employees
* Technical and engineering work experience, or experience in a similar role is desired but not essential
* Ability to learn and understand new technology to effectively articulate the benefits to business improvement
* Good business acumen and an excellent communicator
* Confident, organised, and motivated
* Able to work well in a fast-paced environment
The Package
* Basic salary (DOE) including company bonus scheme
* 25 days holiday
* Health insurance
Other Information
This role is full-time office based in Castleford however there is an opportunity for hybrid working agreement.
We are an equal opportunities employer, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion, beliefs, sexual orientation, or age
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