We are looking for 1 part time dental receptionist to work 37.5 hours each week to support our Dental Services within Merseycare NHS Foundation Trust
Previous applicants need not apply. Experience in dental patient systems would be an advantage, along with proven experience of word processing, spreadsheet and email software. Must be IT literate
Main duties of the job
The post holder will be responsible for participating as a key member of the dental team by providing an efficient, customer focused reception and administrative service to support the dental clinical team, patients and their carers who access the service and to ensure the smooth day to day running of the work environment.
To be responsible for all areas associated with the administration of patient appointments including paper and electronic dental records systems
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job responsibilities
Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers.
Assist in the smooth running of the clinic by carrying out general clinic administration duties including; preparation of day sheets/Dental General Anaesthetic (DGA) patient lists for clinics, checking of medical histories and completion of patient demographics on dental patient forms with patients, preparation of clinic paperwork including taking cards through to surgery on arrival of patient/making up DGA packs etc .tracing NHS numbers and sickle cell results before patient enters the surgery.
Regular monitoring and review of patient paperwork/records/files, chasing up any missing or incomplete documentation accordingly
Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate.
Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments .
Maintain filing systems (electronic and paper based) and other records as required ensuring accuracy
Person Specification
Qualifications
* GCSE or NVQ2 or equivalent experience
* IT literate
* Customer Service Qualification
Knowledge / Experience
* Proven experience of word processing, spreadsheet and email software
* Experience of using patient administration systems
* Effective communication and interpersonal skills including telephone skills and face to face communication
* Ability to work to conflicting demands and work effectively within teams
* Ability to work to conflicting demands and work effectively within teams
* Ability to work in a confidential and sensitive manner
* Experience of handling cash/raising invoices relating to patient charges
* Ability to plan, prioritise and schedule own work
* Good organisation skills
* Ability to work without supervision
* Able to work flexibly in accordance with service needs
Skills
* Must be able to transport self around the community
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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