Role Overview
This is what you can expect on a working day as a Hire Controller in Coventry: In the morning, you and your colleagues start up the branch. Throughout the day, customers walk into the branch, needing your advice and guidance on the machines that they need for their projects. This can vary from an excavator to a drill. This is a very busy branch with many customers who you will be supporting. The telephone rings with a new orders and your inbox also gets filled up pretty quickly with requests from new and existing customers. You make the arrangements with the customers and then you make sure that all of the administration that is needed for the rental is done correctly. A customer walks into your branch. They have rented several portable heaters and are bringing them back. You check them and ensure that the rental contract has been correctly completed. As a Hire Controller at ourCoventrybranch, you make sure that your customer does not have to wait too long and that they can move on quickly. Your main priority is thinking of the customers best interests. This means that you listen carefully to the customer's wishes and are able to anticipate them well. Furthermore, you are responsible from A to Z that everything is arranged perfectly. Of course, you never miss an opportunity to explain to the customer which additional machines or products could benefit their project. The day offers a lot of variation, because you are answering emails and phone calls and you are drawing up quotations. Together with your colleagues, you ensure that theCoventrybranch has a neat appearance and makes a good first impression. You love solving problems and making our customers happy! In short, as a Hire Controller, you have a versatile and varied job in which you will never become bored! The orange team in Coventry that you can be a part of consists of four enthusiastic colleagues in various fields. Your working hours will be Monday to Friday, 0730hrs to 1700hrs.
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