A fantastic opportunity has emerged for a specialist Generic Housing Officer to join one of Adecco Public Sector's most improved housing clients in a permanent post. The salary is paying £41,000 per annum, and it's a non car driving role. In addition, office attendance will be hybrid (2 days each week).
The post holder will be hybrid working (our client's head office is in the City of London close to Farringdon station) and expected to own a patch of only 300 units around the areas of Bexley, Brent, Haringey, Croydon, Surbiton and some areas of Kent (14 miles south east of Farringdon but still within the M25) which will include leasehold but mainly general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively. You will work closely with residents, colleagues, external agencies and contractors to maintain high standards of service delivery and sustainment of tenancies.
Reporting directly into the Operations Director, this is a full time post (35 hours per week, Monday to Friday) and is a key role within our client's small business. The successful candidate will be expected to have knowledge of/experience in:
* Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.
* Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
* Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live.
* Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.
* Rent Arrears: Chasing residents for any arrears, and attending court if necessary.
* ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.
* Ensuring agents comply with contractual obligations and monitor the quality of work.
* Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
* Monitoring the financial costs of managing properties and scrutinise service charges (desirable).
Previous experience of working in housing management in a regulated social housing environment, as well as a good understanding of housing legislation and regulation, tenancy rights and landlord responsibilities would be highly desirable.
Only applicants who feel they meet the above criteria, and can start on short notice (1 month's notice period maximum) need apply for this role as the client is keen to fill this vacancy as soon as possible and conduct interviews in early/mid July 2025