I am proud to be partnering with Burberry who are seeking an ER Manager to provide advice and support as a first line.
HR Advisory Service Manager
Leeds (Hybrid - 3 days per week in the office)
Salary: Competitive
Are you an experienced HR leader with a passion for delivering high-quality advice and driving continuous improvement? We're partnering with Burberry to recruit an HR Advisory Service Manager, responsible for leading a team of advisors and ensuring line managers across the organisation receive timely, consistent, and expert HR support.
This is a fantastic opportunity to step into a pivotal role where you'll oversee day-to-day operations, manage team performance, and play a key part in developing manager capability and confidence in people management.
The Role
- Lead, coach, and develop a team of HR Advisors to deliver responsive advice and case management support.
- Oversee case triage, workload allocation, and service performance, ensuring compliance with SLAs and quality standards.
- Provide expert input on complex or escalated people matters, ensuring risks are well managed and advice is consistent.
- Collaborate with HR Business Partners, Centres of Expertise, and Legal teams on more complex cases.
- Identify patterns in queries to inform service improvements, policy development, and manager toolkits.
- Champion self-service HR tools and resources, drivi...