As an experienced and motivated Housing & Partnership Manager, you will lead the delivery of a responsive, high-quality tenancy management service across our properties. This role is perfect for someone with a strong housing background who is passionate about supporting people to live independently and confident in building positive, collaborative relationships with landlords, local authorities, NHS teams, and internal colleagues. You will oversee the day-to-day management of tenancy services, including lettings, transfers, voids, rent arrears, and tenancy sustainment, ensuring services are delivered efficiently and in line with relevant policies and regulations. Working closely with teams across Housing, Property & Compliance, and Support Services, you will play a key role in resolving housing-related issues and improving outcomes for the people we support. You will also help strengthen and develop partnerships with external landlords and housing providers, supporting the continued growth and success of Affinity Trust's services.
Responsibilities
* Manage Affinity Manage tenancies and support independent living
* Oversee lettings, transfers, and voids
* Re-let properties quickly and efficiently
* Handle rent arrears, Housing Benefit queries, and legal processes
* Work with Repairs & Compliance on property and safety issues
* Build and maintain landlord and partner relationships
* Track KPIs (arrears, complaints, ASB, compliance)
* Support housing issues in externally managed properties
* Manage tenancy breaches, ASB, and hoarding cases
* Lead regular meetings with landlords and partners
* Improve housing systems and processes
* Act on tenant feedback and concerns
Qualifications
* Housing or tenancy management experience
* Strong knowledge of housing legislation and processes
* Experience managing arrears and working with Local Authorities/DWP
* Excellent communication and relationship skills
* Ability to handle complex situations with professionalism and empathy
* Strong organisation and problem-solving skills
* Confidence working across teams and external partners
How You ll Make an Impact In this role, you ll make a real difference by helping people maintain safe, stable homes and supporting them to live independently through strong tenancy services and housing partnerships.
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