Overview
Rushlift Northampton, England, United Kingdom
Position: Workshop Administrator
Location: Brackmills, Northampton
Employer: Rushlift Ltd
About the role
To ensure market leading customer service is provided to all customers through effective and efficient coordination of the workshop Engineers. Ensuring that all Customer Service Level Agreements are met and internal Company KPI’s are achieved. Customer satisfaction must be at the heart of everything we do.
Your key responsibilities
* Prioritise, allocate and distribute work to the Workshop Engineers
* Prepare quotations for any chargeable work
* Liaise with service office, short term rental and customers to ensure equipment is turned around on time
* Ensure all equipment that leaves the workshop is serviced and has up to date Thorough Examination
* Prepare repair quotations and estimates as required in conjunction with appropriate engineer and parts department, ordering parts where required
* Liaise with parts department regarding back orders to effect job completion and resolution in a timely manner
* Work with refurb team on scheduling to meet annual targets
* Manage and distribute work to sub-contractors where relevant
What we are looking for
* Industry knowledge is desired
* A good knowledge of IT is desired
* Ability to multi-task efficiently is a requirement
* Good communication skills are essential
* Experience of dealing with customers and providing excellent customer service is essential
What we offer
* Competitive Salary Package
* Contributory Pension Scheme
* Enhanced Parental Policies
* Life Assurance
* On-site parking
* Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
* Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
What Happens Next?
Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.
We will ensure that all our resourcing processes are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.
Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.
For more information about what we do with your data, view our Applicant Privacy Policy.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative
Industries
* Manufacturing and Construction
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