Role and Location
Role: Veterinary Care Assistant/Dispensary Technician
Location: Lime Trees Vets, Stoke-On-Trent
Contract: Full-Time, Permanent
Overview
At Lime Trees, we pride ourselves on a friendly and welcoming environment. You’ll be working alongside experienced vets, nurses, and support staff who are dedicated to doing their best for our clients and their pets.
Responsibilities
* Stock rotation and checking of expiry date
* Ordering stock and restocking in the different areas of the building
* Unpacking orders and ensuring they are stored in the appropriate manner and temperature
* Stock storage temperature monitoring
* Assist in organising stock lists and stock take processes
* Timely sorting and organising of special orders for customers, ensuring they are ready for collection as soon as possible
* Clear communication with clients as regards to their products being ready for collection, or issues with supply
* Maintaining the consulting room stock and cleanliness to ensure smooth running of consultations, including efficient customer service after consultation for medication on collection
* Clear communication to the team of stock issues and timely investigation of alternative products or suppliers where needed
* Maintaining the dispensary cleanliness and organisation
* Running of blood and urine samples in our in-house lab and updating patient records accordingly
* Packaging samples to be run at our external labs in a timely and accurate manner
* Maintaining client and stock records accurately; maintaining the biosecurity of the building
* Assisting with washing bedding
* Patient restraint for consultations or procedures in a calm, kind, effective manner
* Working as a team member including helping to maintain and improve morale and effective communication
* Maintaining health and safety procedures at all times
* Assist nurses/vets to administer medication or perform procedures
* Attending to inpatients: general observations regarding demeanour and behaviour
* Walking/exercising of patients; feeding; grooming; cleaning and bathing; stimulation and reassurance
* Travel between sites is required
Minimum requirements / You might be a great fit if...
* Minimum 5 A*-C grades (equivalent)
* Accuracy
* Attention to detail
* Precise updating of records
* Keenness for organisation and maintain hospital cleanliness
* Effective communication skills
* High importance of client service
How we’ll support you
* A key client-facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values-led culture focused on care, community, and continuous improvement
What we offer our team
* 6.6 weeks' annual leave
* Additional annual leave for your birthday, added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Healthcare Cash Plan
* Cycle to Work scheme
* Learning and development opportunities via the IVC Evidensia Academy
* Pension scheme
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
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