At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service. Founded over 50 years ago, we now have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We’ve been recognised as a Great Place to Work® ! And we’re proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women. At Eakin Healthcare, we’re united by one mission: working together to improve lives - just like we’ve been doing for over five decades. WHY JOIN US? We’re good at what we do – come and join us and you can benefit from: Blended Working Bonus 25 days holiday plus bank holidays (rising to 28) Option to buy holiday days Wellbeing Programme Health Cash Plan Pension Life Assurance Enhanced Maternity/Paternity Cycle to Work Scheme Referral Scheme Long Service Awards Free Parking ABOUT THE ROLE Reporting to the Senior Product Manager (Pouches & Accessories) – Ostomy, the Product Executive (Pouches & Accessories) - Ostomy is responsible for supporting the execution of the product vision and strategy of the Global Ostomy & Wound business. All activity is required to be undertaken both independently and under the management of the Product Manager (Pouches & Accessories) - Ostomy. The Product Executive (Pouches & Accessories) – Ostomy will take a keen interest in the entire product experience and will support our portfolio through all stages of the product lifecycle (from NPI - ‘New Product Introduction’ - to maintenance in market – to end of product life). The Product Executive (Pouches & Accessories) – Ostomy acts as the voice of the user inside the Global Ostomy & Wound business. Collating and analysing user feedback forms part of this role, as well collaboration with the Insights & Product Managers to translate this feedback into product shaping requirements which would feed into NPI specification documentation (URS - ‘User Requirements Specification’ and MRS ‘Market Requirements Specification’). The Product Executive (Pouches & Accessories) – Ostomy will support activities that help define and maintain our global product portfolio, ensuring we have both a commercially compelling and operationally effective product offering. Working alongside colleagues in the Product & Insights Team, the Product Executive (Pouches & Accessories) – Ostomy will play a key role in encouraging a culture of embedding a user-based approach to all messaging, communication and development of our product propositions. KEY ACTIVITIES Product Management Assist the management of our pouches & accessories products through all stages of the product lifecycle, helping underpin our global commercial strategy. Support post-market surveillance, collate additional in market product feedback and keep abreast of complaints, to aid understanding of the effectiveness of pouches & accessories products in global markets. Combine this learning to make recommendations for continuous improvements. Lead and support in-life design changes resulting from product improvements or other changes. Collaborate with the Clinical Research Team to undertake user trials as necessary to inform the product development process and interpret data for a successful implementation. Monitor the commercial performance of our pouches & accessories product portfolio from a global perspective. Monitor closely competitor activity for the Global Ostomy pouches & accessories product portfolio, and disseminate key activities to the wider team. Working with Quality and Regulatory colleagues, support any commercial activity required to achieve and maintain MDR compliance across the Global Ostomy portfolio. Working with a wider group of stakeholders in the case of changes to pouches & accessories product specification. Strive to ensure the highest standard of product presentation at all times. Deliver product training sessions for all new Ostomy employees, and where appropriate, tailor the training to match the requirements/nature of the role. Maintain technical product records for the Global Ostomy pouches & accessories Be responsible for uncovering key market and user insights, coupled with the “story-telling” ability to bring them to life, and make recommendations that may impact key strategic commercial decisions within the Global Ostomy business. Product Development Working in close collaboration with Eakin R&D (ERD), ensuring that market and user requirements are translated correctly into commercially attractive product offerings. Working with the wider Product & Insights Team, support the execution of our global Product Roadmap. Assist with the delivery of go-to-market launch plans in order to meet defined & agreed launch objectives. Play an active role in the NPI stage-gate process to ensure products are brought to global markets in a timely and successful manner. Working closely with the Global Marketing Team, support the development of the core positioning and compelling messaging for all new products based on user and market insights. Take responsibility for telling compelling user stories to key stakeholders that brings their challenges to life and that motivates internal teams to provide innovative solutions. Other To adhere to the company’s Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible. To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy. To adhere to the company’s Quality policy and Environmental policy To undertake other duties as may be reasonably required. KEY SKILLS Essential BSc/BA in relevant field. Strong data analytical skills. Strong communication skills. Strong presentation skills. Ability to network internally and externally. Attention to detail. Ability to take complex information and distil this into simple compelling stories. Desirable Previous Product Management experience (or similar). Professional qualification in Marketing, Product Management, or equivalent. Specific experience in Ostomy Care, Wound Care, Urology. International experience. Previous experience of working within a family owned/run business. KEY WORKING RELATIONSHIPS Internal Ostomy Global Product & Marketing Department (including Product & Insights). Ostomy Global Sales & Nursing Teams (including Respond). Group functions: HR, Finance, IT, Operations, QARA and R&D (all functions). External Users Patient Advocacy Groups CORE (Clinical Ostomy Research Expert) Panel Global SCN community Wider healthcare networking Design consultancies Market research companies Suppliers ADDITIONAL INFORMATION Ability/willingness to regularly travel within the UK and Internationally. COMPETENCIES Customer Focus Building strong customer relationships and delivering customer-centric solutions. Balances Stakeholders Anticipating and balancing the needs of multiple stakeholders. Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Ensures Accountability Holding self and others accountable to meet commitments. Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Demonstrates Self-Awareness Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Nimble Learning Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.