Overview
Business Lead - Repairs (£55,590 per annum, full-time, hybrid)
Responsibilities
* As Business Lead for Repairs, you'll be responsible for driving process improvements and ensuring high-quality delivery across systems like Civica Cx, Advanced Financials, and Microsoft 365. Reporting to the Head of Business Design, your focus will be on optimising customer-facing processes, enhancing operational efficiency, and embedding change across the repairs service.
* Lead system design reviews, manage business process transformations, and collaborate with stakeholders to implement solutions that improve service delivery. This role demands strong analytical skills, housing sector knowledge, and the ability to influence and guide change. West Kent uses Civica Cx to manage our repairs service; knowledge of this system is desirable.
About Us
We are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Benefits
We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location & Hours
The role will be based in our Sevenoaks Office. We offer a flexible approach to hybrid working with full-time employees spending two fifths of their working hours in the office.
The successful candidate will need to be able to work occasional evenings or weekends during upgrade cycles.
Application Information
We will only consider applications submitted with a full CV and completed application form.
You can access the full job description on our website.
Advert Closing Date: 9am on 7 November 2025
Interview Dates: 19 to 21 November 2025
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