We are seeking an Export Coordinator to join our manufacturing client based in Maesteg. This role involves the preparation and processing of quotations and orders, ensuring the accurate and timely shipment of goods, and maintaining high standards of customer service.Day-to-day of the role:
* Prepare and process customer quotations and orders for non-UK customers.
* Complete all necessary paperwork and documents for international order shipment and clearance.
* Maintain accurate and up-to-date shipping records.
* Route shipments in accordance with company policies and monitor them throughout their journey.
* Plan, execute, coordinate, and optimise daily exports.
* Liaise with external hauliers for sea, air, and road freight, providing necessary shipping instructions.
* Create and distribute a complete set of shipping documents.
* Monitor timelines throughout the transport planning, loading, and execution process, including shipment tracking.
* Manage claims through the internal Quality Management System.
* Process orders with a ‘right first time’ mentality.
* Act as the customer’s internal advocate, managing expectations and effectively communicating in common language.
* Handle customer queries and liaise with internal departments to resolve issues from start to finish.
* Maintain ownership of identified customer accounts, including handling complaints.
* Check technical information and pricing against data sheets and costing models.
* Maintain records to the highest standard in line with regulatory and company standards..
* Work in a fast-paced environment, adhering to departmental KPIs.
* Report customer or system issues to the Regional Accounts Team Leader promptly.
* Collaborate with Marketing, Technical Services, Operations, and Manufacturing to coordinate and drive activities.
* Serve as a point of escalation and customer liaison on behalf of the department/customer.
Required Skills & Qualifications:
* Proven experience in export coordination or a similar role.
* Familiarity with international shipping documentation and regulations.
* Strong organisational skills and attention to detail.
* Excellent communication and customer service skills.
* Ability to work under pressure and meet deadlines.
* Proficiency in using IT systems for order processing and shipment tracking.
* A commitment to safety and compliance with health and safety regulations.
Benefits:
* Competitive salary.
* Opportunity to work in a dynamic and international environment.
* Exposure to continuous business improvement processes.
* Being part of a company that values safety and customer service.
* Opportunity for a permanent placement
To apply for the Export Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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