Graduate Talent is pleased to be working with a fast-growing e-commerce client based in Stratford-upon-Avon. We are looking for an enthusiastic graduate to join as a Graduate Account Manager, supporting customer accounts, managing enquiries, and helping drive growth across their online platforms. This is a full-time, office-based role.
Key Details
* Hours: Monday-Friday, 9:00am-5:00pm (30 min lunch)
* Job Type: Full-time, Permanent
* Salary: £24,000 per year
* Bonus: Monthly commission scheme
What you'll be doing
* Managing inbound customer accounts and guiding them through the buying process
* Building strong, long-term relationships with both new and existing customers
* Advising customers on products and helping them find the right solutions
* Identifying opportunities to up-sell and cross-sell across the product ranges
* Responding to customer and supplier queries via phone and email
* Resolving issues and ensuring an excellent after-sales experience
* Reviewing customer feedback and suggesting improvements
* Supporting the wider team with general admin and day-to-day tasks
Who We're Looking For
* A confident, professional communicator
* Customer-focused with strong problem-solving and organisational skills
* Reliable, proactive, and able to work both independently and in a team
* A graduate eager to grow into account management and e-commerce
* Someone motivated to learn, develop, and take ownership of their accounts
What You'll Love
* Competitive salary plus monthly performance bonuses
* 28 days holiday (20 + 8 bank holidays)
* Company pension scheme
* Free on-site parking
* Supportive, vibrant office environment with regular team events
* Full training and ongoing professional development to accelerate your career
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