Overview
In this role, you will execute site-based service activities relating to UPS systems (Uninterruptible Power Supply), including maintenance and repair. You will deliver excellent customer service, and work with customers to identify opportunities in the installed base to improve system and operational performance.
Responsibilities
* On-site field service: interact with the customer to identify opportunities to improve operations and eliminate pain points.
* Perform field service tasks, identify technical issues, and conduct analysis through remote or on-site activity in service categories and products.
* Prepare material lists for service activities and ensure materials, parts, and equipment are available and of appropriate quality.
* Troubleshoot equipment and process failures, request proactive corrective actions, and make recommendations to prevent recurrence.
* Work as a field engineer on UPS systems or similar technology (minimum 2 years).
* Experience working on high-powered UPS systems and with large data center customers.
* Valid driving license in the UK.
* Strong communication and collaboration skills.
* Personal organization skills with a strong sense of accountability.
* Experience in all Microsoft Office applications.
* Relevant electronic qualification with experience of power electronics.
Benefits
* Competitive salary
* 25 days annual leave plus bank holidays
* Competitive contributory pension scheme
* Life assurance
* Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
* Internal mobility opportunities, mentorships & access to projects globally
* Employee Assistance Programme
* Generous employee referral scheme
* Commercial vehicle
* Private medical cover
* Generous bonus scheme
#J-18808-Ljbffr