Job Description
Desktop Support Analyst Rate - £200 (A day)Location - London (Liverpool Street)Duration - 3 Months (Initially)IR35 - Outside KEY RESPONSIBILITIES
* Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner
* Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director
* Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID
* Maintain and manage hardware inventory, printers, and AV equipment across the London office
* Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning
* Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required
* Support video conferencing and collaboration tools, including Zoom and other AV systems
* Log, track, and resolve tickets using the organization's Jira ticketing system
* Communicating software and security best practices to end users at varying levels of technical ability
* Adhere to business continuity protocols and change control processes when implementing changes to the environment
* Liaise with third-party hardware and software vendors as needed to resolve escalated issues
REQUIRED QUALIFICATIONS
* 3+ years of hands-on desktop support experience in a Microsoft 365 and virtualized environment
* Proven experience supporting Citrix Virtual Desktop Infrastructure (VDI)
* Solid knowledge of Windows desktop operating systems and core Microsoft 365 applications
* Experience with Active Directory and/or Microsoft Entra ID for user and device management
* Strong network troubleshooting skills, including TCP/IP, DNS, DHCP, and VPN
* Confident communicator with the ability to support users of all technical backgrounds
* Strong problem-solving skills with a methodical and customer-focused approach
* Understanding of Jira processes, including incident management and change control
PREFERRED QUALIFICATIONS
* Experience with Zoom administration and enterprise video conferencing systems
* Familiarity with macOS support in a mixed-OS environment
* Experience using Citrix Director for session monitoring and troubleshooting
* Knowledge of Bloomberg terminal support and administration
* Previous experience in financial services or professional services environments