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At MSV Housing, we’re committed to providing good quality, safe homes and communities. Our Neighbourhood Team Leaders play a key role in achieving this goal.
We are seeking an experienced, enthusiastic individual to support our team in delivering a holistic tenancy, property management, and neighbourhood management service. This role focuses on a 360-degree understanding of People, Property & Place within our established team.
Reporting to the Regional Neighbourhood Manager, Neighbourhood Team Leaders take an operational lead in ensuring the effective delivery of high-quality neighbourhood management services in line with Group policies and procedures.
We are looking for candidates passionate about advocating on behalf of people and communities.
Responsibilities of Neighbourhood Team Leaders:
* Recognise and respond to challenges faced by customers and communities, enabling frontline teams to deliver resilient and responsive services.
* Manage and lead Neighbourhood Officers and Coordinators to meet targets and promote neighbourhood wellbeing and community cohesion.
* Contribute to the continuous review and improvement of MSV’s Neighbourhood Strategy and Offer, providing direction and guidance aligned with MSV’s values and ethos.
* Lead on the efficient control and recovery of high-level rent arrears, ensuring rent income is maximised and targets are exceeded.
* Operate within the Regulator of Social Housing’s Consumer Standards.
* Develop and strengthen internal and external partnerships, working collaboratively to improve the customer journey and promote interagency collaboration.
Candidate Requirements:
* Evidence of and commitment to ongoing professional and management development.
* Experience in neighbourhood management and staff management.
* Experience in training and developing team members to meet performance standards.
* Ability to deliver quality work within deadlines.
* Strong prioritisation and workload management skills.
* Customer-focused with a high standard of service provision.
* Excellent interpersonal skills with a friendly, professional manner.
Benefits:
* Essential car user allowance to support travel costs.
* Flexible working arrangements, including home working with provided kit (at least 2 days in the office per week).
* 33 days holiday plus bank holidays and a holiday buy scheme.
* Company pension scheme with up to 10% matched contributions.
* Health cash plan covering treatments like optical and dental care.
* Enhanced sick pay: up to 3 months full pay and 3 months half pay.
* Health and Wellbeing support, including employee assistance, free counselling, and mental health initiatives.
* Life assurance (subject to pension scheme membership).
* Development opportunities to support career progression.
* Commitment to Equality and Inclusion, with employee networks for anti-racism, LGBTQ+, disability, carers, and menopause.
MSV values diversity and encourages all qualified candidates to apply, including submitting anonymised CVs if preferred. We support work-life balance with flexible working options and wellbeing initiatives.
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