An exciting opportunity has arisen for an enthusiastic individual to be part of Facilities Team that is responsible for the monitoring of the Soft Services Contractor. The primary role includes the auditing and monitoring of the services that consists of catering, cleaning, portering, linen, and security and waste services within the South Warwickshire NHS Foundation Trust.
You will need to be proactive but also, reactive in auditing and monitoring of wards and departments across the Trust. Being in the heart of the clinical settings is key for the role
You will need to be dynamic, forward thinking but be able to prioritise your workload.
You will need to have good communication skills across a wide range of staffing groups.
Your role will cover mainly the working day but on occasions, support monitoring during some evenings and weekends, upon request.
You will be based at Warwick so having a driving licence and access to a car is essential.
The role also includes an element of administrative support, within the office environment, to support the daily needs of the team.
The role is Trust wide covering Warwick, Leamington and Stratford Hospitals
For further information please contact Rahul Kapoor, Lead Hotel Services Operations Manager on 01926 495321 ext 4700, option 3
Main duties of the job
To be part of a team that is responsible for the monitoring of the Soft Services Contractor that provides the services cleaning, portering service including waste streams, security, catering and linen services within the South Warwickshire NHS Foundation Trust. To ensure they are compliant to the agreed contract and associated administrative tasks for the Facilities Department.
Working for our organisation
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick and Stratford and Nuneaton hospitals; estates and facilities management at Stratford hospital, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
Where is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Detailed job description and main responsibilities
Main Duties and Responsibilities
Communication
To provide and receive routine information which requires tact and persuasive skills and where there may be barriers to understanding e.g. liaising with a diverse range of colleagues Trust wide.
Maintain good communication links with contractors.
Communicate, establish and maintain professional relationships with:
* External contractors
* Infection Control Department
* Heads of Nursing and Matrons
* Ward Managers
* Senior Trust staff
Liaise with other departments and services to disseminate information efficiently.
Regularly communicate, establishing and reporting baseline responsibility with direct line manager.
Develop, and maintain effective links with Heads of Nursing/ Matrons, and clinical staff across all units Trust wide.
Ability to provide appropriate written information to the Hotel Services Senior Managers and participate in any review of service specifications
Ensure that any breach in standards is reported promptly to your line Manager.
Liaise with Contract Managers and take appropriate action to advise, resolve and rectify any shortfalls as necessary.
Domestic Services
In line with the Domestic Cleaning specification:
Monitoring of Ward and departmental areas to an agreed schedule and document as appropriate
Produce action plan for contractor with any shortfalls in cleaning standards with appropriate targets highlighted
If any maintenance/ nursing/equipment issues found raise with relevant department
Spots checks to ensure cleanliness issue have been rectified within the agreed timeframe
Results spread sheet to be updated to Assistant General Manager - Hotel Services on a weekly basis
Quarterly stock take of staff uniforms
Monitoring of the Contracted Linen Supplier to ensure compliance with specification
Auditing of specific tasks within portering function such as waste trails, soiled linen process, patient movements in conjunction with the Hotel Service Managers
Catering
Participating in the auditing of Patient Food delivery service from main/ward kitchen to patient to include temperature/taste testing.
General Duties
Producing and typing up of all audit results in a timely manner
Participation in the Patient Led Assessments for the Care Environment (PLACE) annual programme
Assist with processing of invoices for all sections under Hotel Services Department
Person specification
Qualifications
* Good standard of education
* Communications and customer relations skills
* Professional qualification – Level 3 in Customer Service or equivalent experience
* Working knowledge of Word and Excel
Experience
* Experience of monitoring/auditing of standard and procedure
* Experience gained preferably within the NHS
Skills
* Good organisational skills
* Ability to plan workload and work under pressure
* Good working knowledge of confidentiality
* Able to deal, liaise and communicate with all levels of staff
* Knowledge of departmental/staffing structures within NHS
Personal Qualities
* Articulate and polite
* Responsible and reliable
* Co-operative and flexible
* Able to rationalise and deal with moderate issues/problems
* Good organisational skills
Other
* Willingness to work additional hours if required
* Appropriate independent means of transport
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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