Job Title: Junior Cloud Support Engineer Location: Mansfield Salary: Up to £30,000 per annum Employment Type: Full-time, Permanent About the Role: We are looking for a proactive and technically-minded Junior Cloud Support Engineer to join our growing team. This is a fantastic opportunity for someone with solid first-line support experience and some exposure to second-line support to develop their skills further in cloud technologies, specifically within the AWS ecosystem. Company Overview: Crypto for On and Off Fiat exchanges of funds (a payment gateway) - converts normal currency into crypto, and then back again so people can use their crypto to buy things from various different websites. Key Responsibilities: * Provide first-line support to users, triaging and resolving basic technical issues. * Assist with second-line support tasks, escalating complex issues where necessary. * Monitor cloud infrastructure and respond to alerts. * Work closely with senior engineers to support and maintain AWS environments. * Document issues and resolutions, helping to improve internal knowledge bases. * Contribute to the improvement of support processes and workflows. Requirements: * Experience in IT support, primarily first-line with some second-line exposure. * Hands-on experience with AWS (e.g., EC2, S3, IAM, basic networking). * Strong communication and problem-solving skills. * Comfortab...