Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as an IT Technician on a full-time permanent basis Culture and Environment Our client is a progressive and fast-evolving business with ambitious growth plans and a clear vision for the future. Operating within a dynamic and ever-changing environment, they encourage innovation, accountability and forward-thinking at every level. You will be joining a vibrant and supportive team where collaboration is valued and success is shared. The business is committed to developing its people, providing structured training and ongoing support to ensure individuals have the tools and confidence to thrive and progress. The workspace itself reflects the energy of the organisation, modern, contemporary and thoughtfully designed to create an inspiring environment to work in. It is a fantastic space to be part of, where high standards, teamwork and growth go hand in hand. Personality You will be a well-organised, reliable and hardworking individual, able to work independently and as part of a team. If you have proven experience in a 2 nd Line IT Support role (minimum 3-5 years), excellent diagnostic skills and the ability to take ownership of issues then this could be the opportunity for you! Package and benefits Monday to Friday (40hrs a week) Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Acting as the escalation point for 1st line support, taking ownership of complex or unresolved issues Performing advanced troubleshooting across desktop, server, network, and cloud environments Diagnosing root causes of recurring issues and implement permanent fixes where possible Supporting and administer Microsoft 365, including Exchange Online, Teams, SharePoint, and Intune Supporting identity and access management across Active Directory and Entra ID (Azure AD) Assisting in the configuration and support of Conditional Access, security policies, and endpoint management Supporting device management via Intune, including build, compliance, and deployment issues Investigating and resolve networking issues (DNS, DHCP, VPN, connectivity across sites) Supporting server infrastructure (Windows Server, file services, basic virtualisation support) Working closely with 3rd line engineers on escalations, projects, and infrastructure improvements Identifying opportunities to improve service quality, reduce ticket volumes, and automate repetitive tasks Taking ownership of incidents from escalation through to resolution, ensuring minimal business disruption Skills and experience: Excellent communication skills Strong organisational and time management skills, with the ability to prioritise workload effectively Excellent communication skills, with the ability to engage with both technical and non-technical users Strong experience administering Microsoft 365 (device enrolment, compliance policies, deployment Understanding of Conditional Access, MFA, and endpoint security controls Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.