Job Title: Resident Liaison Officer (RLO)
Working Hours: 07:30 – 16:30
Sector: Social Housing
Salary/Rate: Competitive (DOE) + Mileage Paid
Role Overview
Approach Personnel are recruiting for a Resident Liaison Officer to support a social housing project in West Bromwich. This role is focused on maintaining clear communication with tenants and supporting site operations to ensure works run smoothly and efficiently.
Key Responsibilities
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Conduct site visits to liaise directly with tenants
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Carry out pre-starts where required
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Make outbound calls in the morning to residents regarding scheduled works
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Handle incoming calls from tenants throughout the day
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Accurately input and manage information on the CRM system
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Act as a key point of contact between tenants and the site team
Requirements
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Full UK driving licence and access to a vehicle (essential)
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Previous experience in a Resident Liaison Officer role within social housing preferred
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Confident using CRM systems and general computer software
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Strong communication and organisational skills
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Ability to work independently and manage workload effectively
If you’re an experienced RLO available for an immediate start, apply now or get in touch for more details