As the sole Lead Product Manager for Booker’s Websites & Apps, you own the vision, roadmap, and delivery of our digital customer experience. This role is key to delivering a world-class online shopping experience for our customers across web and mobile channels. You will lead a team responsible for developing secure, scalable, and customer-centric digital solutions that enhance satisfaction and contribute to business profitability.
The Online Shopping team is responsible for the end-to-end customer experience across the Wholesale Booker.co.uk website and mobile app, along with the supporting digital infrastructure. Booker.co.uk is the fastest-growing online wholesale website in the UK, currently generating £3.5 billion, with projections to exceed £4 billion within the next two years. The site attracts approximately 3 million users, number expected to grow in line with increasing demand and sales performance.
* Own the end-to-end product strategy, roadmap, and delivery for Booker’s websites and mobile applications (iOS and Android).
* Lead the delivery of new features, functionality, and enhancements, ensuring high quality and timely execution.
* Collaborate closely with internal stakeholders, external service providers, and development teams to execute web and app projects.
* Champion a seamless, efficient, and personalised digital experience from customer registration through to checkout.
* Drive innovation by identifying and implementing features that simplify and elevate the customer journey.
* Act as the key liaison for all digital product-related initiatives, ensuring alignment with business goals and technology capabilities.
* You will lead a cross-functional team, including Business Analysts and the UX/UI Design & Research team, ensuring alignment and collaboration across all stages of product development.
* Reporting to the Head of Web Technology, you will be responsible for owning the full product lifecycle from discovery and continuous improvement.
We’re seeking a self-driven, highly motivated, and experienced Lead Product Manager with a strong background in digital product delivery. You’ll be responsible for overseeing ALL changes and improvements across our websites and apps.
Your Profile:
• Proven experience in product management, preferably in e-commerce or digital retail platforms.
• Strong leadership skills with experience managing cross-functional and third-party teams.
• A passion for creating simple, innovative, and customer-first digital experiences.
• Strong communication and stakeholder management skills.
• Ability to balance strategic thinking with hands-on execution.
• Knowledge in the use of tools and techniques for prioritisation and managing dependencies.
• Experience and understanding of agile techniques to deliver exemplar products
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