Trials and Funding Administrator, GET STAFFED ONLINE RECRUITMENT LIMITED
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Join our client as a Trials and Funding Administrator. If you are a passionate Trials and Funding Administrator looking to make a real impact by giving a voice to those without speech, this role offers an opportunity to contribute to enhancing the lives of people with disabilities.
Your Impact
* Qualify, assess, and triage all incoming trial requests.
* Liaise with AT Specialists for pre-qualification when necessary (e.g., new or uncertain clients).
* Send triage emails for various product requests (e.g., Windows vs iPad).
* Allocate trials independently or in coordination with AT Specialist schedules.
* Book face-to-face or virtual set-ups in collaboration with the Sales Coordinator and teams\' diaries.
* Ensure all correspondence is accurately tracked in the CRM using the correct process.
* Provide continued support to clients where needed, including funding guidance and signposting.
* Maintain professional email and phone communication standards.
* Assist with booking and monitoring client collections, updating records daily.
* Work closely with the Trials Coordinator to align device availability with upcoming schedules.
* Conduct quarterly stock takes with the Trials Coordinator, assisting with stock returns and allocations.
* Provide cover for the Trials Coordinator during annual leave (training will be provided).
* Answering customer calls to the main phoneline, redirecting to other teams where necessary, and covering other teams’ extensions when needed.
* Monitor shared email mailboxes and voicemails.
* Work closely with AT Specialists on industry knowledge, creating shared resources, and supporting funding enquiries.
* Maintain internal knowledge base for UK and Ireland funding sources.
* Support coordinating internal events for the UK and Ireland Sales and Marketing teams.
Essential Qualifications/skills/experience
* Exceptional multitasking and organisational skills.
* Strong teamwork and collaboration across departments.
* Ability to perform under pressure and manage high-priority cases.
* Proactive in identifying and suggesting process improvements.
* Professional email etiquette and confident phone manner.
* Use of Microsoft Office suite is essential.
* Quick thinking and adaptability in dynamic situations.
About Our Client
They are proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values — passionate, caring, empowering, achieving together, and enabling change — resonate in everything they do.
Our Client’s Inclusive Culture
They believe in giving everyone a voice. Joining them means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication.
Our Client’s Commitment to Sustainability
They prioritise sustainability and aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you\'ll contribute to a more inclusive society while supporting their sustainability efforts.
Our Client’s D&I Commitments
They prioritise diversity and inclusivity in their work environment, with adjustments available during the application process and throughout your career. They are recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
* Recruitment practices are inclusive and barrier-free.
* They value a culture where diverse talents contribute to product development and user experience.
Rewards And Benefits
Competitive salary, private medical insurance, hybrid working model, wellness benefits, and paid volunteering days.
Agency Note
Agencies: Please respect that at this time they wish to recruit directly from the market rather than engage agency support.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Human Resources
* Industries: Advertising Services
Chipping Campden, England, United Kingdom
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