Overview
Housing Condition Claims Administrator
Based in Essex
Permanent Role
£27-28K per annum
Responsibilities
* Assist in managing housing condition claims, including opening and maintaining case files.
* Process legal documents, correspondence, and reports for solicitors, tenants, and contractors.
* Monitor case progress to ensure compliance with statutory and court deadlines.
* Liaise with tenants, contractors, and legal representatives to coordinate inspections, repairs, and case updates.
* Maintain accurate records in housing management systems and produce reports as required.
* Support the team in responding to legal queries and requests for information, ensuring adherence to data protection regulations.
* Assist in preparing court documents and disclosures in line with the Pre-Action Protocol for Housing Condition Claims.
* Coordinate meetings, take minutes, and follow up on action points.
* Provide general administrative support, including raising purchase orders, and maintaining filing systems.
What We're Looking For
* Prior experience gained within a repairs and maintenance environment (for a contractor, client or both) is essential.
* Experience of working in Soft FM would be preferred.
* IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams
* Knowledge of MRI advantageous but not essential
* Strong numerical and analytical skills.
* Customer focussed with the ability to use initiative to solve routine issues.
* A collaborative approach, pro-active approach with the confidence and ability to communicate with key clients and customers.
* High attention to detail and accuracy.
* Previous experience or internships in a similar role are a plus!
Working arrangements
* Full-time, Permanent
* Office based, with some flexibility available (a minimum of 4 days in office)
* Salary £28,000 per annum
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