Job Overview
We are looking for an experienced and motivated 1st Line Service Desk Team Lead to guide, support and develop our frontline IT support team.
What you’ll be doing
In this dual focus position—50% leadership & commercial oversight / 50% technical support—you will ensure high-quality service delivery, smooth ticket management, and a customer centric culture within the team.
What we are looking for
We’re looking for someone who brings strong people skills, a customer‑first mindset, and solid technical understanding.
Qualifications & training
* Microsoft Certified Azure Fundamentals AZ900
* Microsoft Certified Endpoint Administrator Associate MD102
* Industry recognised certification in one or more core technologies used by Jisc
* SDI Service Desk Manager
Benefits
* Flexible work pattern, which can adapt to suit your schedules and personal commitments
* 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
* Buy up to an additional 5 days leave during the flexible benefits window
* Generous flexible pension schemes
* A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
* A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
* Allocated allowance of up to £250 to equip your home office
* Financial well‑being support including access to preferential loan and savings plans, mortgage advice, will‑writing tools and support and resources to help you make the most of your money
* A wide range of discounts and cashback from retailers and big‑name high‑street stores
* Family‑friendly policies including enhanced parental, maternity and paternity and co‑parental leave as well as opportunity for career breaks
* Support your volunteering with up to three days volunteer leave
Equal Opportunities
We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.
Sponsorship
This role is not eligible for Skilled Worker visa sponsorship.
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