3 months contract with a Local Authority
Job Purpose
* The Homelessness and Housing Solutions Advisor will provide professional and compliant, customer-facing advice services focused on the prevention and relief of homelessness. They will also support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams.
Key Duties/Accountabilities
* Deliver high-quality Homelessness and Housing Solutions and Advice Services with a customer-centric approach and high regard for equality, diversity, and respect for individual circumstances.
* Act as the central hub for all approaches and enquiries to the homelessness, housing solutions, void, and allocation service, ensuring timely resolution or onward referral.
* Operate a telephone duty system to handle inbound calls professionally and within set service levels.
* Provide professional customer-facing triage service at public offices, offering primary homelessness and housing solutions advice in accordance with relevant legislation and acts.
* Undertake to find and secure temporary accommodation in cases of emergency homelessness.
Essential Experience Required
* At least 3 years demonstrable experience working in a homelessness, housing options, or relevant customer advice service.
* Knowledge of legislation, regulation, and policy related to the provision of the service.
* Experience in providing high-quality customer services to customers with complex issues and in emotive situations.
* Experience in assessing and meeting people’s needs, managing expectations, and problem-solving through collaboration and partnership working.
* Experience in call handling and operating specialist IT systems.
Essential Qualification Required
* GCSEs or equivalent including English, Maths, and/or a second language at Grade A-C.
* CIH Professional qualification Level 3 or other relevant qualification is desirable.
Additional Information
* Working hours: 37 hours per week
* DBS is required for the role
* Application deadline: 22nd August 2025
Requirements
Requirements
* At least 3 years demonstrable experience in a homelessness, housing options, or relevant customer advice service
* Knowledge of legislation, regulation, and policy related to the provision of the service
* GCSEs or equivalent including English, Maths, and/or a second language at Grade A-C