Partner Success Manager Job Description: We are seeking a senior, commercially minded Partner Success Manager to lead post-sale success for our enterprise Embedded Services partners - including major banks, fintechs, and vertical SaaS platforms. Embedded Services at Sage brings our accounting and financial capabilities directly into partner ecosystems through modern, API-driven experiences. By embedding Sage natively into banks and software platforms, we help partners unlock new revenue streams while delivering seamless, Sage-powered workflows to millions of end users. It's one of Sage's fastest-growing strategic areas. In this role, you'll sit at the intersection of Sales, Product, and Operations, with a clear mission: ensure smooth onboarding, accelerate time-to-value, and drive strong partner adoption. You'll join late-stage sales conversations and take full ownership once commercial terms are agreed, becoming the single accountable owner for partner success. Reporting to the Product Strategy Director, you will manage a small portfolio of high-complexity, high-impact partners, focusing on operational readiness, long-term value delivery, and risk mitigation. Your work will directly influence how partners launch and scale Embedded Services to their customers - and ultimately shape the future of how Sage reaches the market. Hybrid - 3 days in our Winnersh office Key Responsibilities: - Partner Handover & Lifecycle Ownership: Engage in late-stage sales to ensure a structured handover, then own the partner relationship post-signature, including onboarding plans, success milestones and governance. - Partner Success & Adoption: Drive successful launch, adoption and scaling of Embedded Services within partner platforms, ensuring partners are operationally and commercially enabled. - Strategic Relationship Management: Build trusted relationships with senior stakeholders across partner organisations (Product, Engineering, Operations, Commercial). - Cross-Functional Coordination: Act as the central point of contact internally, aligning Sales, Product, Engineering, Operations and Support to deliver against partner commitments and timelines. - Performance Monitoring & Risk Management: Track partner health, adoption and performance metrics, proactively identifying risks and leading escalations to resolution. - Value Realisation & Expansion Readiness: Articulate value delivered, identify expansion opportunities and support Sales on upsell once partners are operationally ready. - Product & Strategy Feedback: Provide structured partner insights to Product and Strategy teams to inform roadmap and operating model improvements. Your benefits: - Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. - 25 days of paid annual leave with the option to buy up to another 5 days - 8 bank holiday days - Paid 5 days yearly to volunteer through our Sage Foundation - 50% income protection - Holiday buy sell - Comprehensive health, dental, and vision coverage - Work away scheme for up to 10 weeks a year - Ongoing training and professional development - Hybrid working - Healthy Mind app membership - Access to various helpful memberships for finances, health and wellbeing LI-AD1 Function: Product Delivery Country: United Kingdom Office Location: Winnersh Work Place type: Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.