Overview
As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.
Responsibilities
* Capable of handling different bookings at the same time, manage guests' reservations, and ensure they receive a welcoming experience.
* Escort guests to their tables and provide information about the cocktail menu; share recommendations as appropriate.
* Answer phone calls, take reservations, and provide information to guests over the phone.
* Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
* Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
* Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
* Strong communication skills to interact with guests in a polite and engaging manner.
* Excellent organizational abilities to manage reservations and seating arrangements efficiently.
* Ability to work well under pressure and handle a high volume of guests during busy times.
* Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
* Problem-solving skills to handle guest inquiries and address any issues that may arise.
* Your dedication to the customer experience will be rewarded with a generous service charge.
Benefits
* An amazing 50% discount on food and drink across all our venues.
* Deals and discounts with a wide range of businesses through our discount portal.
* Early access to your pay through Wagestream.
* 10,000 life assurance to support your loved ones if the worst happens.
* Access to our Employee Assistance Program (EAP) providing consultation on mental health, well-being and finance, grants, and needed support.
* Training and development opportunities. We’re invested in your success during your time with us!
* Fun and vibrant working environment with a fantastic team.
Employment Type
This is a PART TIME/FULL TIME vacancy, with shifts based over (ENTER DAYS), and a wage starting at (ENTER AMOUNT) per hour!
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