Job Description
At Parkdean Resorts, we’re on the lookout for an enthusiastic and safety-focused Assistant Activity & Leisure Manager to join our vibrant team! If you thrive in a fast-paced leisure environment and love leading teams while enhancing guest experiences, this hands-on role is perfect for you.
As our Assistant Activity & Leisure Manager, you’ll collaborate closely with the Activity & Leisure Manager to ensure our swimming pool and activity operations run safely, smoothly, and to the highest standards. Your leadership will help create a fun and engaging atmosphere for guests of all ages!
What You Will Be Doing...
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Delivering Excellence: Support the swimming pool and activities programme, ensuring outstanding guest service.
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Staffing Support: Prepare and manage weekly staffing rotas in line with operational needs and compliance requirements.
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Safety First: Ensure guest and team safety by adhering to all health & safety, safeguarding, and operational procedures.
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Maintenance Matters: Assist in maintaining pool plant equipment, promptly reporting issues to ensure safe and efficient operations.
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Water Quality Control: Conduct water quality and chemical testing, taking corrective actions as needed and maintaining accurate records.
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Operational Procedures: Follow correct opening and closing procedures for pool facilities, plant rooms, and equipment.
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Guest Relations: Handle guest feedback and complaints, ensuring quick and positive resolutions.
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Team Development: Supervise, coach, and develop leisure and lifeguard teams, contributing to regular 1-2-1s and ongoing performance support.
About You...
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Qualifications: A valid NPLQ Lifeguard qualification, or you are a strong swimmer willing to achieve it.
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Experience: Background in supporting or managing a team within leisure, hospitality, or a customer-focused environment.
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Interpersonal Skills: Strong ability to build positive relationships with team members and guests.
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Commercial Awareness: Understanding of guest experience and operational efficiency.
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First Aid: A First Aid at Work qualification (desirable).
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Additional Qualifications: Pool Plant Operations or Lifeguard Trainer Assessor qualifications (desirable).
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Flexibility: Willingness to work varied shifts including weekends, evenings, and bank holidays.
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Mindset: A friendly, guest-focused attitude and a passion for delivering exceptional leisure experiences.
So, Why Parkdean Resorts?
Join us and experience a one-of-a-kind team culture, stunning locations across the UK, and the opportunity to work with the UK's largest holiday park organization. Here’s what we offer:
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Career Development: Opportunities to develop your skills and advance your career across our 65 parks – we’ve got your back when it comes to training!
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Wellbeing Support: Our Employee Assistance Programme includes a 24/7 confidential helpline for counselling and support – your wellbeing is our top priority.
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Discounts: Enjoy a 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
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Team Member Perks: A 30% discount on everything from fabulous food to delicious drinks and fun leisure activities.
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Exclusive Deals: Access to discounts on meal kits like Hello Fresh and local gyms, just for you!
At Parkdean Resorts, we’re committed to being a force for good. Caring for our parks, people, and planet is at the heart of our business. We celebrate our people, communities, and natural environment, creating amazing memories for years to come.
Are We the Right Fit for You?
Every park at Parkdean Resorts is a place to start something great. Here, you can develop your skills, take on new challenges, and thrive alongside a supportive team. Our parks create meaningful memories for our guests, and we know that great service is more than just a smile – it’s about valuing every moment. Join a team that puts heart into every holiday. Be the Heart of the Park!
Note: Parkdean Resorts takes safeguarding seriously; background checks including DBS (or equivalent) will be carried out if appropriate.
We strive to create an environment and recruitment process where everyone feels safe and comfortable discussing disability. For any reasonable adjustment requests during the recruitment and assessment process, please reach out to us.