Role: Customer Service RepDuration: 6 months, possible extension.Pay Rate = 12.2 GBP/hrLocation: Dartford, UK37.5 hrs/week - 08.30-17.00 - 5 days/week ON-SITE.Potential extension, Potential to go permanent.Functions:
* Process orders, make up internal order files and prepare quotations and statements of works
* Prepare labelling and all documentation for despatch, and organise the despatch.
* Invoice the customers.
* Liaise with couriers for importing and exporting orders.
* Close internal order files making sure all relevant documentation is present and correctly signed off and scanned into Client.
* Perform all the administrative work related to the job (photocopying, faxing, arranging couriers to the customers, etc.)
* Be able to stand-in and perform the duties of the other members of the Customer Service Group during periods of absence.
* Carry out all duties in line with the Company’s policy in term of GMP (Good manufacturing Practices), ISO, Quality Assurance policy and Health & Safety policies.
* Make sure that the best possible service is given to the customers.
* Answer the telephone, handle and record enquiries.
* Perform additional duties as discussed with Project Manager where necessary.
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