Join to apply for the Cyber Security Advisor role at Saepio Information Security
Join to apply for the Cyber Security Advisor role at Saepio Information Security
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Cyber Security Advisor
Location: Saepio HQ, High Wycombe, Bucks
Hours: Full Time - (Mon – Thurs 9am–6pm, Fri 9am-5pm)
Reporting To: Service Delivery Team Lead
Who are Saepio?
Saepio delivers top-tier security solutions to protect UK businesses from online threats.
As a rapidly growing Information Security Solutions Provider, we work with UK-based corporate customers ranging from 100 to 10,000 users, helping them secure their employees, data, applications, and systems from cyber-attacks.
As the cyber threat landscape continues to evolve, so do we. Saepio is expanding to meet growing demand for best-in-class cybersecurity services.
The world of cyber security is fast paced and exciting, join our journey and be part of a fun and successful company with a real community atmosphere whilst helping beat the cyber criminals!
What will you be doing?
* Onboarding: Manage customer onboarding to new services
* Client Relationship Management: Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided. Attend customer sites when appropriate. Attend occasional Industry events or conferences to meet customer or vendors.
* Service Delivery Management: Overseeing the delivery of services according to agreed-upon terms, often outlined in Service Level Agreements (SLAs). Provide support and guidance to customers.
* Issue Resolution: Acting as a point of contact for service-related issues and working with internal teams to resolve them promptly and effectively.
* Communication: Providing regular updates to clients on service delivery, addressing inquiries, and managing expectations.
* Performance Monitoring: Tracking service performance metrics to identify areas for improvement and ensure SLAs are met.
* Process Improvement: Identifying opportunities to enhance service delivery processes and implementing solutions to improve efficiency and client satisfaction.
* Reporting: Preparing and presenting service reports to clients and management.
* Documentation: Maintaining accurate records of service delivery activities, client interactions, and issue resolutions.
Who are we looking for?
An individual who is passionate about delivering the highest quality service to our customers, who goes above and beyond and has prior experience in doing so.
* Required Experience: at least 2 years’ experience in a client facing, customer success role.
* Excellent Communication and Interpersonal Skills: Essential for building relationships and communicating effectively with clients and internal teams.
* Creative Problem-Solving Skills: Ability to identify issue and implementing creative solutions to resolve service-related issues efficiently.
* Organisational Skills: To manage service delivery effectively and coordinate tasks.
* Customer Relationship Management Skills: Experience with CRM systems to manage client interactions.
* Attention to Detail: Critical for accurate service delivery & documentation, and adherence to SLAs.
* Best in Class Customer Service: Proven track record of delivering exceptional customer service and building strong client relationships.
* Collaborative: Works effectively as part of a team, promoting collaboration and shared support to achieve service excellence.
* Desire to Learn and Skill Development: Proactive in seeking opportunities to expand knowledge and develop skills relevant to the role.
* Prior Experience with Microsoft Suite: Proficient in using Microsoft Office (Word, Excel, PowerPoint, Outlook).
Other skills/qualifications – (Desirable, not mandatory)
* Higher education qualification in IT or similar
* Proficiency in O365 admin portals (desired)
* Coding experience (preferably HTML)
* Other relevant Cyber Security certifications (e.g. Comp TIA)
What We Offer
* A vibrant, exciting workplace with a fun and collaborative culture
* BUPA Health Insurance
* Life Insurance
* Critical Illness Cover
* Employee Assist Program
* Incentive trips to incredible destinations around the world
* Happy Hour Fridays
* A competitive company pension scheme
* Cycle to Work scheme
* Regular company social events
* Comprehensive training and ongoing support to help you grow and thrive in your role
Saepio presents a genuinely rare opportunity to be part of an ambitious, open minded, modern company with potential for career development in a fast-moving and growing industry.
There couldn’t be a better time to join us so if you like what you read, we'd love to hear from you.
Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Sales, and Administrative
* Industries
Computer and Network Security and IT System Custom Software Development
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