We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Role
We're looking for enthusiastic individual who can shine both as team player and independent contributor. You'll be the go-to person for all Group Property communications, ensuring our retail teams and customers receive top-notch service. Our team is dedicated to maintaining a well-kept and compliant environment across our 300 UK stores. You'll support the UK Property Maintenance Managers by efficiently logging and processing maintenance requests, raising purchase orders, and approving invoices. Be part of a team that makes a real difference
What You'll Be Doing
* Be the friendly voice providing excellent telephone support to all New Look branches.
* Take charge of accurately raising all Purchase Orders for Maintenance, ensuring everything aligns with company policy.
* Keep everything running smoothly by logging all calls taken via phone and email on the PAL call logging system, and updating the call log as needed.
* Coordinate with third-party contractors, managing expectations for fix times and keeping everyone updated.
* Adapt your communication style to suit different individuals and situations, ensuring clear and concise communication.
* Offer flexible and ad-hoc support to the Weymouth Support Centre, working closely with the Facilities team to ensure the building operates smoothly and efficiently.
Being part of the New Look Team means you get access to a great range of benefits & perks …
* You'll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members
* Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
* Plan for your retirement while you work with our contributory private pension scheme.
* Our family-friendly policies include enhanced maternity, paternity and adoption leave and shared parental leave.
* Benefit from free Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
Big trip on the cards? Unlock extra leave with our buy more holiday scheme.
* Celebrate YOU Enjoy an extra paid day off on your birthday each year.
* Do your bit for the environment and save money with our Cycle2Work scheme.
* Driving in? There's free on-site parking available for your convenience.
* Running late? No worries, enjoy a free breakfast on us
* Grab a bite at our on-site café with special discounts for team members.
We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Please note – these benefits and perks are non-contractual and may be changed from time to time.
Who You Are:
* You have strong IT skills and can quickly adapt to new tools, especially Word, Excel, and Email.
* You are self-motivated and can work both independently and as part of a team to achieve common goals.
* You excel at multi-tasking and prioritising tasks efficiently.
* You have previous experience in an office or retail environment, which is a plus.
* You have an awareness and understanding of basic statutory Health and Safety legislation, which is preferred.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process