Customer Advisor - Private Medical Insurance (Open), Eastleigh
Client: Aviva
Location: Eastleigh
Job Category: -
EU work permit required: Yes
Job Reference: 066f928e596f
Job Views: 7
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Salary: Starting between £23,900 and £27,300 (depending on hours, skills, and experience), plus benefits. Full-time contracts are for 35 hours/week, with options for part-time after 18 weeks. An enhanced 40-hour contract offers up to £31,200 salary. Flexible shift patterns are available between 08:00 - 18:30, Monday to Friday, with one Saturday every six weeks (09:00 - 13:00).
Role Overview: You will support customers through their health claims journey via a fast-paced telephony environment, handling inquiries related to appointments, bills, and treatments. The role includes managing customer dissatisfaction with team support.
Ideal Candidate: Someone with excellent communication skills, customer service experience, empathetic, detail-oriented, and capable of making decisions. Insurance knowledge is a plus but not essential.
Benefits:
* Competitive salary with performance bonuses
* Generous pension scheme
* 25 days holiday plus bank holidays, with buy/sell options
* Discounts on products and retailer offers
* Share plans and schemes
* Supportive policies including parental leave
* Flexible benefits including cycle to work
Inclusivity: Aviva welcomes diverse applicants and promotes flexible working arrangements.
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