Job Summary
We are looking for a Commercial Account Handler to join our Howden Consumer & Local Commercial team. In this role you will be responsible for building rapport with new and existing clients and working closely with the Branch Manager to achieve objectives.
Responsibilities
* Build rapport with new and existing clients, ranging from sole traders to MDs and CEOs of large organisations.
* Work closely with the Branch Manager to achieve objectives.
* Review client documentation to ensure comprehensive and accurate information to support the quoting process.
* Assist Commercial Account Executives in achieving high levels of renewal retention.
* Support FCA requirements and exceed customer expectations.
* Process data promptly and accurately on relevant systems to support client service, internal process execution and informed analysis.
Qualifications
* Strong attention to detail.
* Ability to build and maintain strong relationships with internal stakeholders, clients and external contacts.
* Willingness to learn and adapt to daily changes.
* Experience in processing data accurately on relevant systems.
* Understanding of FCA compliance requirements.
Benefits
* 22 days holiday (plus bank holidays), increasing with length of service.
* Life Assurance up to 4× salary.
* Income protection for up to 5 years in the event of illness or injury.
* 5% employer contribution to a contributory pension scheme.
* Access to a Healthcare Cashplan and a range of health-related benefits.
* Lifestyle and financial benefits: gym membership discounts, travel insurance, cycle‑to‑work, car leasing and technology purchase.
* Discounted personal health policies: critical illness, private medical and dental plans.
* Commission‑free insurance products (home, motor, travel, specialist vehicles).
* Hundreds of high‑street retailer discounts.
Reasonable Adjustments
* Provision of suitable software, IT and office set‑up.
* Flexible hours and hybrid working arrangements where possible.
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