Overview
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus on three specialist sectors: public services, enterprise & data centres, and defence & justice.
Our people are industrious and inventive. We collaborate closely with clients to understand their needs and challenges, delivering impactful solutions that improve connectivity, simplify management, enhance safety, and increase efficiency.
At North, we are pioneering and fun. We build meaningfully, think bigger, and always progress. Our diverse customer base and services make every day different. We value knowing our craft, colleagues, customers, and how to connect. We believe in connecting people, skills, and technologies in innovative ways.
Responsibilities
Description of Role
Our Fire and Security engineering team is central to our business. Multi-skilled across various technologies and products, our engineers have extensive knowledge built over years. Customer service and delivering high-quality engineering are priorities. The role includes mentored training and development, supporting future growth and succession planning.
Key Responsibilities
* Install, commission, and service a wide range of field equipment including fire and intruder alarms, CCTV, access control, audio-visual, and public address systems.
* Perform retrofit upgrades and extensions as part of remedial works.
* Provide excellent customer service.
* Interpret site plans based on survey documentation for installations.
* Respond to reactive call-outs, aiming for first-time fixes.
* Offer on-site technical support during reactive and planned visits.
* Complete documentation according to company standards.
* Adhere to strict health and safety guidelines.
* Participate in a 24/7 on-call rota.
* Advise customers on new products and services to improve efficiency.
Qualifications
Required knowledge, skills, and experience include:
Experience
* Ability to work independently and in a team.
* Strong communication, interpersonal, and organizational skills.
* Flexibility and self-motivation.
* Full UK driving license.
* DBS clearance for public sector work.
Skills
* People management skills.
* Technical expertise in relevant areas.
* Competent administrative skills and familiarity with internal business systems.
* Commercial awareness, including system design and pricing.
* Service-oriented with installation skills when needed.
* Effective verbal communication.
* Team player and relationship builder.
* Experience with BAFE/SSAIB/NSI accredited companies.
* Valid CSCS/ECS card.
* Certifications such as IPAF, PASMA, Asbestos Awareness.
* Recent electrical qualifications.
* Knowledge of industry-standard manufacturers (Bosch, Dahua, Hikvision, etc.).
* Gallagher Access Control experience is a plus.
Behaviours
* Proactive attitude and determination to succeed.
* Empathetic and supportive approach.
* Focus on best practice delivery.
North offers a competitive salary, excellent benefits, and opportunities for progression. We celebrate diversity and are committed to an inclusive environment.
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