Overview
Purpose of the Role: To carry out planned preventative maintenance (PPM) and reactive repairs to building services, ensuring all work is completed to the satisfaction of the client.
Responsibilities
* Maintenance & Repairs: Complete all planned and reactive maintenance tasks on schedule.
* Reporting: Produce clear and concise written reports and time sheets promptly.
* Defect Identification: Identify defects and provide parts lists and estimated timescales to the Building Services Contract Manager.
* Emergency Callouts: Attend site for reactive tasks and emergency callouts as instructed by the helpdesk team.
* Professionalism: Maintain a professional image at all times.
* Client Relations: Establish and maintain positive working relationships with clients and colleagues.
* Health & Safety: Ensure a safe and healthy working environment, adhering to all Health & Safety regulations.
Accountabilities
* Adhere to company policies on Health & Safety, Environmental Health, and COSHH regulations.
* Ensure compliance with current government legislation and company standards.
* Regularly communicate with supervisory and management staff and specialist subcontractors to maintain service standards.
* Report to the Building Services Contract Manager.
* No direct reporting staff or budgetary responsibility.
Mechanical & Qualifications
* Mechanical Systems Knowledge: Strong background in mechanical building systems maintenance.
* Education: Good basic education with strong written and spoken English and basic mathematical skills.
* Communication: Ability to interact with people at all levels effectively.
* Team Player: Flexible and adaptable approach, able to collaborate with colleagues.
* Health & Safety: Sound understanding of Health & Safety regulations, environmental impacts, and risk assessments.
* Reporting: Capable of providing detailed and summarised reports on operational activities.
* Qualifications: Hold a recognised mechanical services qualification.
Character & Attributes
* Resilient Under Pressure: Able to work effectively under pressure.
* Height Work: Comfortable working at heights.
* Customer-Focused: Committed to delivering excellent customer service.
* Flexible: Willingness to work overtime (including a minimum of two weekends per month) and participate in a call-out rota.
* Driving Licence: Must hold a full UK driving licence.
Essential Experience
* PPM & Reactive Maintenance: Proven experience working to Planned Preventative and Reactive Maintenance regimes.
* Fault Finding: Proficiency in diagnosing and repairing control circuits.
* Lone Working: Familiarity with lone working requirements.
* Compliance: Ability to adhere to all required regulations.
Desirable Experience
* Building Management Systems (BMS): Experience working with BMS.
* RAMS: RAMS training (Risk Assessment and Method Statement).
* Multi-Discipline Work: Willingness and ability to work outside core discipline when required.
Personal Specification: Education & Experience
* Knowledge of delivering statutory maintenance obligations.
* Experience in a service and performance-driven environment.
* Strong understanding of employee legislation, safety, health, and environmental regulations.
* IT Literate: Proficient in CAFM systems, MS Office, and Project.
* Clear and professional communication skills, both written and verbal.
* Membership with a relevant professional body is desirable.
* Clean, current driving licence.
Aptitudes & Character
* High Standards: Consistently maintains attention to detail and quality of delivery.
* Customer Satisfaction: Focused on enhancing customer satisfaction.
* Proactive & Solution-Oriented: Challenges complacency and strives for improvement.
* Self-Motivated: Dedicated to achieving excellence with a high degree of self-motivation.
* Organised & Efficient: Capable of prioritising and delivering under pressure.
* Ownership: Takes responsibility and delivers work to deadlines.
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