Job Description Job Details Job Title: Technical Consultant EUC Infra with Persona Work Model: Hybrid (3 Days Office) Work Location: Coventry Role Description The Technical Consultant EUC Infrastructure will play a pivotal role in designing, analysing, and optimising end user computing environments with a strong focus on persona-based strategies. This includes capturing deep device insights, performing detailed persona fitment analysis, developing EUC strategies, and shaping future-state infrastructure architectures. The consultant will also work closely with business stakeholders to influence strategy, drive organisational change, and ensure the end-user environment is aligned to business goals and productivity needs. Key Skills / Knowledge / Experience End-user computing (EUC) and end-user devices (EUD): Laptops, desktops, tablets, mobiles, rugged devices, PDAs and any unidentified or unclassified end-user devices discovered during the engagement
Software/service dependencies (e.g., collaboration tools, VPN access, enterprise apps and more)
Data Collection: Interviews, surveys, analytics, and system logs for usage patterns
Persona Development: Creation of adequate actionable personas with journey maps and pain points
Device Analysis: Inventory review, usage analysis, and consolidation opportunities
License Optimisation: Review of Microsoft 365 license usage, identification of underutilisation, and cost-saving recommendations
Capture Device Insights
Conduct Device / Tool / Products to Persona fitment analysis
Conduct deep analysis on Device usage and Optimisation
Build target strategy for Persona definition
Define, Design & Build Infra architecture
Help build Business strategy
Guide in Org Change Management
Key Responsibilities Capture, analyse, and interpret device insights (performance metrics, utilisation patterns, application usage, connected peripherals, etc.) to understand user behaviour and requirements
Conduct persona fitment analysis to map users to the right devices, tools, and technology stacks based on their day-to-day tasks and usage patterns
Perform deep analysis of device usage to identify optimisation opportunities, including performance enhancements, device right sizing, and lifecycle improvements
Develop and refine persona classification models, ensuring that personas accurately reflect user needs and support business goals
Person Specification Client-Facing
TPBN1_UKTJ