Customer Service Advisor
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Customer Service Advisors (known locally as a Property Manager), play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The Role:
As a Property Manager you will be fully managing a portfolio of properties across our Clive Watkins brand, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:
1. Coordinate urgent and routine repairs and maintenance
2. Liaise with trades people/contractors and keeping customers up to date
3. Organise safety inspections and managing remedial works
4. Liaise with landlords following regular property visits
5. Assist customers with general tenancy queries
6. Carry out weekly partnership calls with colleagues and welcome calls with new customers
7. Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
8. Provide a first-class service to maximise customer retention
9. Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved
About You:
We’re not just looking for good customer service; we`re looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile! Therefore, you will need the following skills:-
10. A positive ‘can-do’ approach is essential
11. Passionate about delivering exceptional customer service
12. Confident communicator, both verbal and written
13. Excellent organisational skills with attention to detail
14. Strong time management skills and able to prioritise workload
15. Ability to problem solve
16. Able to remain calm under pressure and work to timescales
What you get in return for a career as a Property Manager:
17. 23 days annual leave increasing with length of service
18. Pension scheme
19. Full training, support and guidance
20. Excellent career progression opportunities throughout the business
21. Outstanding discounts across retail, entertainment, travel and health
22. Wellness benefits, we are part of the wellness charity – MIND
Why join us?
Clive Watkin is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
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