Scheduling Coordinator
Location: Hybrid - Cannock
Salary: £26,500 per annum pro rata
Contract Type: Fixed Term Contract, 9 months
What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Contract Duration), Additional Holiday Purchase, Hybrid Working, Life Assurance, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources!
Why do we want you
At Phoenix Health & Safety, part of Wilmington plc, we rely on people who take pride in keeping things running smoothly. In this role, you’ll be at the centre of our market leading training operation, making sure schedules line up, our Trainers have what they need, and our clients enjoy the brilliant service they expect from us. It’s a role where your organisation, problem solving, and calm-under-pressure approach will really shine.
If you’re looking for a place where your coordination skills genuinely make a difference every day, we’d love you to hear from you!
Please note: To complete your application, you will be redirected to Wilmington plc’s career site.
At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!
In this role, you’ll make sure our Trainers are in the right place at the right time and that clients receive exceptional service every step of the way.
You'll be responsible for:
• Taking ownership of the day to day coordination of our scheduling department, keeping everything running smoothly.
• Scheduling courses, managing trainer diaries, and working closely with clients to make sure they have a great experience from the moment they book.
• Running weekly training statistics reports and sharing insights with the team.
• Staying on top of a busy inbox and handling all communications promptly and professionally.
• Updating and maintaining accurate information in our scheduling system (ScheduleIT).
• Sharing upcoming training dates with our sales and marketing teams so they can plan effectively.
• Working closely with the sales team to book clients onto the right courses at the right times.
• Sending course confirmations and all the necessary details to clients.
• Spotting and resolving any scheduling clashes and looking for smarter ways to improve our processes.
• Supporting the Scheduling Manager with any ad hoc administrative tasks that keep the department running efficiently.
What’s the Best Thing About This Role
You’ll be at the heart of our operations no two days are the same! You’ll get to collaborate with multiple teams, contribute to client satisfaction, and see the direct impact of your organisational skills on our business success.
What’s the Most Challenging Thing About This Role
Managing multiple priorities and balancing the needs of clients, trainers, and internal teams can be challenging. You’ll need to stay calm under pressure, think ahead, and adapt quickly to changes in schedules or client requirements.
To be successful in this role, you must have/ be:
• Previous experience in a coordination or scheduling role.
• Experience working with Microsoft Teams, Outlook, and SharePoint.
• A natural ability to juggle multiple tasks, with strong communication and organisational skills.
• Confidence in managing the logistics behind training sessions, including travel and accommodation for both clients and trainers.
• The ability to work independently, stay self motivated, and manage your time effectively when working from home.
To be successful in this role, it would be great if you have:
• Familiarity with the ScheduleIT system.
We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.
About Us
Phoenix, part of Wilmington plc, offers a range of health & safety training and services both in-person and virtually.
Established in 2005, we have recently become part of Wilmington plc, and pride ourselves on working to improve our range and quality of services so that customers have the best experience possible.
Join us and do Work That Means Something
At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape.
When you join us, you’ll not only make a real difference for our customers, you’ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities.
Whether you're just starting out, returning to work after a break, or looking to take your next step, you’ll be doing work with meaning.
Join us and make a real difference. Click on “APPLY” today