Salary: £34,000 - 34,000 per year Requirements: Background of working in a 1st Line/Helpdesk role Good understanding of Office 365 and Active Directory Great communication skills to communicate with colleagues Ability to identify process improvement Ideally hold ITIL framework knowledge and qualifications Good understanding of ServiceNow and Office 365 and Active Directory Responsibilities: Respond in a timely manner to queries and adhere to the KPIs in place Adhere to company policies and procedures Use experience to address user problems and look for potential solutions Share knowledge and expertise with others Support other team members as required Record and track issues from outset to conclusion Work methodically to respond to operational needs daily Avoid service disruptions and maintain SLA and information security requirements Escalate any unresolved issues Technologies: Active Directory Support ITIL Marketing Office 365 Security ServiceNow More: We are excited to offer a fantastic opportunity for a 1st Line Support Engineer based in Nottingham. Our company is committed to supporting our employees with a competitive salary of £34,000 per annum DOE, along with an annual salary review and a bonus scheme. We prioritize the wellbeing of our team through initiatives and subsidized gym memberships. Our recruitment division specializes in roles throughout the East Midlands and UK, covering various sectors including Accountancy & Finance, Human Resources, Marketing, and more. last updated 6 week of 2026