Overview
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
About Vision Express
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! We are part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Our brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 licensed brands.
What are we looking for?
* Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
* Great communication and rapport building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
* Ability to work as part of a team, with colleagues across the whole store
* The ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive and enthusiasm
* Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards store targets
* Arrange and maintain the store look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with store marketing guidance
Responsibilities
* Assist customers in selecting eyewear that meets their needs
* Assist with frame adjustments, repairs, and fittings
* Perform pre-screening eye examinations where required
* Handle administrative tasks such as scheduling appointments, answering phone lines, and processing payments
* Support the store team to deliver excellent customer service
Benefits and Perks
* Sales and performance-based bonus
* Targeted incentives
* Life Assurance - 2 x basic annual salary
* Free eyewear annually with eligibility from day one of joining us
* Opportunities to get involved in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family
* Employee Assistance Program with confidential support and advice
* 33 days annual leave, increasing with length of service, with holiday buy/sell option
* Flexible health-related benefits (Health Cash Plan, Additional Life cover, Critical Illness cover, Dental Plan)
* Opportunities to join company-wide communities and knowledge sharing
* Flexible lifestyle benefits (Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, Cycle to Work Scheme)
We’re thrilled that you’re considering applying. To apply, submit your online application via our careers site. Unsuccessful applications will be informed by email.
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