What You’ll Do
Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for residents and visitors. Be the customer champion by delivering a consistent and customer-focused concierge service that achieves high levels of customer satisfaction. Work on a forward rotating shift pattern across seven days of the week, including evenings and weekends.
Job Introduction
Provide a professional, secure and well-maintained reception desk, presenting a high standard of service for residents and visitors. Be the customer champion by delivering a consistent and customer-focused concierge service that achieves high levels of customer satisfaction. Work on a forward rotating shift pattern across seven days of the week, including evenings and weekends.
How You’ll Do It
* Providing high-quality customer service to a variety of residents including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues
* Acting as an effective liaison between residents, estate management and property management teams/contractors
* Coordinate the day-to-day running of the concierge desk
* Regularly patrolling the buildings to ensure safety and uphold/monitor cleaning standards
* Ensure all risks are promptly dealt with or reported appropriately
* Assist the Estate Operations Manager in delivering outstanding estate services
* Work with integrity to maintain the privacy and confidentiality of all residents, their guests and visitors
* Work to NHG’s Placemaking principles; estate management, community, people & brand to deliver the same consistent service to all residents regardless of tenure
* Ensure that you follow and stay up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
Essential
* Effective IT skills including MS Office or similar programs to include databases, reports and spreadsheets
* Excellent communication skills (verbal and written). Must have excellent telephone manner and handle email responses professionally
* Professional attitude to service provision
* Ability to work on your own initiative and multitask in a fast-paced environment
This role is subject to a basic criminal record check (CRB) issued by the disclosure and barring service (DBS).
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
* Generous pension scheme
* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
* Health cash plan
* Staff discounts - discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more
* Interest free loans - season ticket loan, tenancy deposit loan, and training loan
* Cycle to work scheme
* Life Assurance x 4 annual salary
All About Us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline, employing around 1,500 staff.
We welcome applications from everyone. We actively monitor diversity and strive for equal representation across the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer, among other commitments. To learn about our approach to equality, diversity and inclusion please visit our site.
Selection Process
Step 1: If you are interested, please send your application now. Closing date is 10th September.
Step 2: Successful candidates will be asked to do an assessment. Step 3: Successful candidates will be invited to interview. Please apply online. If you require adjustments to fully participate in the recruitment process, discuss this with our hiring team at jobs@nhg.org.uk. Redeployees will be considered before other applicants. NHG reserves the right to close the vacancy early if we receive sufficient applications.
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