West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, we aim to provide a first class service to our patients with the role of Medical Administrator being vital in this delivery.
The role of a Medical Administrator at West Heath Surgery involves developing a professional rapport with our patients to help resolving and potentially signpost of a variety health needs and queries.
Making assorted array of appointments across numerous clinics, completing administrative workflow tasks within our clinical systems and providing administrative support to clinicians and managers within the organisation are also part of the role, ensuring that our patients receive the highest level of patient care in a friendly, patient first manner.
Main duties of the job
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilst prioritising their own workload to meet deadlines.
Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities of maintaining complete and accurate records with the ability to provide excellent patient service.
About us
West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.
Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patients needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.
Job responsibilities
The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Key responsibilities
Reception
* 1. Receiving and directing patients
* 2. Handling telephone and general enquiries
* 3. Making appointments and taking requests for home visits
* 4. Taking Messages
* 5. Processing all forms of communication relating to patients
* 6. Administrative workflow tasks on the clinical system
* 7. Ensuring work areas are tidy
* 9. Making appointments for medical representatives
* 11. All forms of data entry and recording relating to patients, including scanning
* 12. Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
* 13. Assisting clinicians as a chaperone where required
* 14. Providing administrative support to clinicians and managers within the organisation
* 15. Follow and adhere to Health and Safety procedures
* 16. Any other delegated duties considered appropriate for the post
Communication
* 1. Communicate effectively to deliver excellent customer service to patients
* 2. Promote effective teamwork with all staff
* 3. Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
* 1. An understanding, acceptance and adherence to the need for strict confidentiality
Experience
* 1. Previousexperience of working in an office environment
* 2. Previous medical receptionist experience
* 3. Experience of using EMIS Web software
Qualifications
* 1. GCSE English or equivalent Grade C or above
* 2. RSAII typing/word processing or equivalent
Skills
* 1. Proficient in reading and writing English
* 1. Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
* 2. Strong organisational skills and ability to maintain complete and accurate record systems
* 3. Ability to work under own initiative and prioritise workload to meet deadlines
* 4. Ability to provide excellent customer service
* 5. Good interpersonal skills
Knowledge
* 1. Good standard of communication both orally and in writing
* 2. A specific understanding of the confidential nature of the work in hand
* 3. Conversant with Microsoft Word
* 4. Understanding of confidentiality and Data Protection Act
* 5. Knowledge of the local area
Personal Qualities
* 1. A willingness to work in a flexible and co-operative manner with colleagues
* 2. Ability to work as a team or on own initiative
* 3. Ability to cope with change
* 4. Reliable
* 5. Good time keeper
* 6. Friendly and approachable
* 7. Willingness to undertake a DBS check
* 8. Willingness to undertake training
* 9. Able to cope under pressure
Person Specification
Qualifications
* GCSE English grade C or above.
* RSA II typing/word processing or equivalent.
* Basic understanding of Microsoft Office packages.
Experience
* Previous experience of working in an office environment
* Previous medical receptionist experience
* Experience of using EMIS Web software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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